Senior Project Manager

JBS is currently looking for a Product / Project Manager who can bridge the gap between delivery execution, product ownership, and ongoing support. This person will play a key role in managing both project delivery and post-launch product operations, including issue triage, prioritization, and cross-team coordination. You’ll work closely with clients, engineers, and support teams to ensure our custom software solutions run smoothly.

This position is a full-time role. We are 100% remote but candidates must reside and be authorized to work in Costa Rica.

Responsibilities

• Lead delivery and product operations across ecommerce and software initiatives, ensuring alignment on business goals, scope, and timelines.
• Own issue triage and support coordination — monitor incoming issues, prioritize effectively, and work with engineering to ensure timely resolution.
• Partner with clients and internal stakeholders to translate business needs into actionable work items for the development team.
• Drive Agile ceremonies (standups, sprint planning, retros) and help maintain clear visibility into progress, blockers, and dependencies.
• Support pre-sales and discovery efforts, helping define solutions and delivery plans based on product capabilities and constraints.
• Communicate proactively with clients, ensuring expectations are managed and risks are surfaced early.
• Track and manage project budgets, deliverables, and change requests.
• Collaborate with engineering and QA teams to improve internal workflows and delivery practices.
• Assist in documentation, release coordination, and transition from project delivery to support.